Basic Terminology:

This Privacy Policy constitutes an electronic record in terms of the Information Technology Act, 2000, and rules made there under. This electronic record is generated by a computer system and does not require any physical or digital signatures.

We at The Alpha Hospitality value the trust placed in us by the visitors to our website and the users of our services and therefore insist upon the highest standards for secure transactions and customer information privacy. We are committed to protecting the information that you may share with us as a user. This Privacy Policy describes the information that we collect from you as part of the normal operation of our services and what may happen to that information. By accessing or using this website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and is subject to the terms mentioned in the Terms and Conditions of Use.

At the outset, we wish to inform you that this Privacy Policy is subject to change without prior notification or intimation to the visitors or users of the website. Hence, you are advised to regularly check for any amendments or updates to this Privacy.

The Alpha Hospitality is a brand of The Alpha Hospitality Private Limited and the below privacy policy is applicable.

 

 

Information Collected By Us:

In general, you can browse this website without revealing any personal information about yourself. However, in the event you desire to make any reservations through our website, we will require information such as your name, contact number, email ID, billing information, bank account details, and other personal information.

Wherever possible, we indicate whether the information to be provided is optional or mandatory and always provide you the option to not provide information by choosing not to use a particular service or feature on the website.

You are requested to provide accurate and correct information. We shall not be responsible for the authenticity of the personal information or data supplied by the users and any inconvenience caused because of the same.

Based on your use of our services and on your behavior on this website, we may automatically track certain information about you including but not limited to your IP address location, etc. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect, and serve our users. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We assure you that we will collect only such information as is necessary and relevant to us to provide you with the services available on our website.

 

Personal Information:

Personal Information is that information, we may collect from you and is capable of identifying you, such as:

a) Name and Gender

b) Phone Number

c) E-mail address

d) Contact Address

e) Password

f) financial information such as Bank Account, credit card, debit card information, or other payment instrument details for the purpose of processing payments,

g) physical, physiological, and mental health conditions

h) Other details such as biometric information, Sexual orientation, medical records, and history.

Note: Your financial information is held, retained, and processed by a third-party Payment Gateway, namely, Razorpay which has its registered office in Mumbai. Razorpay is obligated to maintain the confidentiality of your financial information under various applicable laws and under an agreement with us. However, we shall not be liable for any actions of the third party Payment Gateway in breach of their confidentiality obligations and disclosure of your financial information. If you are staying at our properties on a regular basis, it is your duty to inform us if any of your personal information needs to be updated with us. Upon suspicion regarding any booking made by you, we may contact you at any time.

 

Cookies:

"Cookies” are small files placed on your hard drive that assist us in providing our services. We use Cookies on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies help us provide information that is targeted to your interests. They also enable the browser to remember information specifics to a given user and thereby allow you to enter your password less frequently during a session. Most cookies are session cookies, meaning that they are automatically deleted from your hard drive at the end of a session.

You may decline the use of cookies if your browser permits the same. However, in that case, you may not be able to use certain features of this website and you may be required to re-enter your password more frequently during a session.

You may, at times, encounter cookies or other similar data collection devices on certain pages of our website that are placed by third parties. We do not control the use of cookies by third parties.

 

Offers and Updates:

When you provide us with your email address at the time of any reservation, you agree to allow us to contact you about offers and updates with respect to the website and the services offered. In order to evaluate your use of our services, we may track which functions of our website you use most frequently. This information will help us provide you with only the most relevant and useful information displayed on the website and about our services. If you decide at any time that you no longer wish to receive communications from us you may opt-out or unsubscribe yourself from the facility by selecting the unsubscribe feature from our website or following the link on our communicational emails.

 

Use of Information Collected By Us:

We assure you that we use the personal information you provide to us only when relevant and required in the ordinary course of business.

We use your personal information to allow us to process your reservation on the website, to provide you with improved services, to contact you when it is needed by telephone and e-mail, and to assist you, to share the same with trusted third parties, if so required.

Further, the relevant information may be used by us to communicate with you on any matter relating to your reservation and/or to communicate the details thereof and of other services displayed on this website.

We may also use your personal information to resolve disputes, troubleshoot problems, measure consumer interest in the services provided by us, inform you about online and offline offers, services, and updates, customize your experience, detect and protect us against error, fraud, and other criminal activity, enforce the Terms and Conditions of Use and as otherwise described to you at the time of collection. The information may also be used to improve our marketing and promotional efforts, to analyze site usage, improve and customize the website’s content, layout, and services. These uses improve the website and help us to tailor it to meet your needs so as to provide you with a smooth, efficient, safe, and customized experience while using our website. 

 

Sharing of Information with Third-parties:

Your information may be shared with third parties in the following circumstances:

• When trusted third parties (such as our accountants, credit card processing companies, hotels, Government officials, etc.) are performing a service for us or for you, we may provide them with the information collected about you only to the extent they need it to perform that particular service.

• If we reorganize our company or sell or lease our business, the new entity, owner, or operator will assume any rights we have in respect of our information about you. We assure you that we will obtain reasonable assurances that your privacy will continue to be respected;

• We may have to help investigate, prevent, or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person or organization or property or asset, or rights of our website from unauthorized use or misuse of our website, violations of our terms and conditions or to defend against legal claims/proceedings or upon the occurrence of special circumstances mentioned hereunder :

• to respond to summons, court orders, judicial proceedings, or other legal processes;

• to enforce the Terms and Conditions of Use of this website or the terms of this Privacy Policy;

• to cooperate and assist authorized agencies for interception monitoring or decryptions as mentioned in the Information Technology (Procedure and Safeguards for Interception, Monitoring, and Decryption of Information) Rules, 2009.

• to assist and cooperate with authorized agencies for the monitoring and collection of traffic data or information generated, transmitted, received, or stored, in accordance with the Information Technology (Procedure and Safeguard for Monitoring and Collecting Traffic Data or Information) Rules, 2009.

• We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of the business, product, and service operations that we provide to you on this website and therefore we may provide some of your personal information directly to these internal service providers. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced website-related operation unless you have explicitly agreed or given your prior permission to them for additional uses.

Subject to this policy, we assure you that we will share your Personal Information only if we have your consent or deemed consent to do so or if we are compelled by law (including court orders) to do so.

 

Disclosure of Information:

• Advertisements: The website may contain third-party advertisements and wherever you disclose information to any form of an advertiser so displayed on this website, the information is simultaneously collected by us and the advertiser. The information is used by us in accordance with the terms of this Privacy Policy and is used by the advertiser as per the advertiser’s prevalent privacy policy. Since we do not control the privacy practices of these advertisers or third parties, you should evaluate their respective practices before deciding to provide the information to them. We shall not be responsible for the information provided by you to such advertisers or collected by such advertisers from you.

• Links to other sites: The website may contain links to other websites that may collect information about you. We are not responsible for the privacy practices or the content of such linked websites.

 

 

Protecting Your Information:

We are committed to protecting the information provided by you. We have adopted various managerial, technical, physical, and other security measures to protect the information provided by you. For Instance, we use encryption while transmitting information sensitive to you, between your and our system and allowing only authorized persons for permitted business functions to access your personal information, etc.

 

Security Measures:

In furtherance of the confidentiality with which we treat your information, we assure you that to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we will employ reasonable security practices and procedures and current Internet security methods and technologies in compliance with the Information Technology Act, 2000 and rules made there under.

Moreover, we restrict access to your personal information to our employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.

Although we use industry-standard practices to protect your privacy, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications or users may abuse or misuse your personal information that they collect from the website.

 

Applicable Law and Jurisdiction:

This website is created and controlled by The Alpha Hospitality and shall be governed by the laws of India. The courts in Pune shall have exclusive jurisdiction in respect of all the terms, conditions, and disclaimers.

 

Changes to this Privacy Policy:

We may update this Privacy Policy in the future as and when required to do so. Any changes we may make to our Privacy Policy in the future will be posted on this page. You should access our privacy policy regularly in order to familiarise yourself with the latest policy.

 

Grievance Policy:

The Alpha Hospitality strongly believes in a transparent approach to its users. This policy aims at minimizing instances of customer complaints, grievances, and disappointments via a channelized approach, review, and redressal. You can file a grievance if you are disappointed or have issues with respect to services rendered by The Alpha Hospitality. You can give your grievance through email or snail mail to the Grievance officer of The Alpha Hospitality. The email address at which you can send your grievances is response@thealphahospitality.com. The grievances can also be sent by Snail Mail on the following address:-

The Grievance Officer, The Alpha Hospitality

Office Address:  Office 202, Gera Garden, Wing 1, Koregaon Park, Pune – 411001.

Registered Address: Office 202, Gera Garden, Wing 1, Koregaon Park, Pune – 411001.

 

Note About Minors:

Persons under the age of 18 are not eligible to use the accommodation reservation services on this website. Minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation.

 

Using Mobile Phone and Tablet Apps:

While using our app, the information is collected in the same way and for the same purposes as we do when you use this Website.

In addition, we also use some other information that is collected automatically when you use our Mobile Apps. Specifically:

We collect information about the Mobile App functionality that you access and use. This allows identification of those areas of the Mobile App that are of interest to our customers. The information we collect for this purpose restricts us from identifying you directly.

When you use a Mobile App, you can choose to allow access to your current location using GPS or similar technologies, in order to identify nearby hotels, airports, or other service providers. If you choose to allow access, this location data may be collected as a part of search requests logged by our servers. You can turn off access to your location at any time through your phone settings menu.

In the event the Mobile App crashes or hangs, it will send us error-reporting information. In this way, we can investigate the error for the stability of the Mobile App. As part of these error reports, the Mobile App sends us information about the mobile device type and version, the UID, the time the error occurred, the feature being used, and the state of the application when the error occurred. This information is not used for any purpose other than investigating and remedying the error.

You can always control what information you want to receive from the Mobile App. You can do the same by modifying the settings of the Mobile App, in its settings menu and by changing the settings of your mobile device. Alternatively, you can remove the Mobile App from your mobile device entirely and access our services through our Website alone. 

 

Express Consent:

By accessing this page or using this website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy and Indian laws.

Note: Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section.

 

Contact Options:

The Alpha Hospitality

 Office 202, Gera Garden, Wing 1, Koregaon Park, Pune – 411001.

 Contact Number: +91 7798414480

 E-Mail: thealphahospitality@gmail.com