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Cancellation Policy

Standard Cancellation Policy:

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  • If you wish to cancel 14 days before the arrival date, we will refund 80% of the booking value in the original payment mode or 100% as a future credit note. 

  • Cancellations that are made between 7-14 days prior to the arrival date will receive a 50% refund of the total booking value or 60% in the form of a future credit note.

  • For any cancellations requested within 7 days of the check-in date, the booking will be non-refundable.

  • The cancellation will be deemed non-refundable if the booking has been partially paid for.

Please note: A cancellation fee worth 20% of the booking value shall be levied for all refunds processed by The Alpha Hospitality. This is primarily applicable to cover platform charges, convenience fees, and processing charges.

 

Peak Dates Cancellation Policy:

Our standard cancellation policy exempts cancellations made for peak dates.

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Guru Nanak Jayanti: 05-Nov-2022 to 08-Nov-2022

Christmas & New Year: 23-Dec-2022 to 03-Jan-2023

Republic Day: 26-Jan-2023 to 29-Jan-2023

Holi: 08-Mar-2023 to 12-Mar-2023

Mahavir Jayanti & Good Friday: 31-Mar-2023 to 09-Apr-2023

Labour Day and Buddha Purnima: 28-Apr-2023 to 07-May-2023

Bakri Eid: 29-Jun-2023 to 02-Jul-2023

Independence Day: 11-Aug-2023 to 16-Aug-2023

Onam & Rakshabandhan: 25-Aug-2023 to 30-Aug-2023

Janmashtami: 07-Sep-2023 to 10-Sep-2023

Gandhi Jayanti: 29-Sep-2023 to 02-Oct-2023

Dussehra: 20-Oct-2023 to 24-Oct-2023

Diwali: 10-Nov-2023 to 13-Nov-2023

Guru Nanak Jayanti: 24-Nov-2023 to 27-Nov-2023

Christmas & New Year: 23-Dec-2023 to 03-Jan-2024

                                                               

FAQs

 

1. What is The Alpha Hospitality Cancellation Policy?

If you wish to cancel 14 days before the arrival date, we will refund 80% of the booking value in the original payment mode or 100% as a future credit note.

 

If cancellations are made between 7-14 days prior to the arrival date will receive a 50% refund of the total booking value or 60% in the form of a future credit note.

 

Please note:

A cancellation fee worth 20% of the booking value shall be levied for all refunds processed by The Alpha Hospitality. This is primarily applicable to cover platform charges, convenience fees, and processing charges.

The standard cancellation policy will not be applicable for peak dates.

 

 

2. How does the future credit note work?

  • In case of any changes made to a reservation wherein the updated booking value exceeds the original amount, the difference must be borne by the guest. 

  • The validation period of a Future Credit Note will be specified on it and cannot be extended. If a booking is made using credit, the check-in date must be within the validity period. 

  • In most cases, a Future Credit Note expires six months from its date of issue, unless explicitly stated otherwise at the time of issue. 

  • A Future Credit Note cannot be combined with another credit note. 

  • All credit does not have to be used at once necessarily and can be partially distributed between bookings. 

  • Credit can be transferred by dropping an email to response@thealphahospitality.com. 

  • If a booking has been made using credit and subsequently canceled, a standard cancellation policy will apply.

  • All Future Credit Notes issued under regular/ special COVID-19 policy can be used to book any The Alpha Hospitality property.

 

3. Is there a Rescheduling Policy?

By Guest:

  • A rescheduling request can be raised up to 14 days prior to the check-in date.

  • Any difference in price will have to be borne by the guest.

  • A rescheduling request cannot be raised for peak dates.

 

By The Alpha Hospitality:

  • The Alpha Hospitality reserves the right to cancel a booking. In such a case, guests are eligible for any one of the following options:

 

  • The Alpha Hospitality will book an alternative comparable home.

  • The Alpha Hospitality shall offer a Future Credit Note (valid for 6 months from the date of issuance) for the entire booking value.

  • A full refund for the total amount paid.

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4. Are there any other Terms and Conditions?

  • Standard check-in time is 2 PM and check-out time is 11 AM.

  • GST is applicable on the cancellation fee.

  • All refunds issued are exempt from accommodation fees and cleaning fees.

  • In case of early check-ins and extended departures, an additional fee may be charged depending on The Alpha Hospitality’s discretion and availability of the home.

  • Bookings made via third-party sites, such as Airbnb or GoMMT, may be subject to the respective channel’s cancellation terms. Please check the Cancellation Policy of the site where the booking was originally made.

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